{"id":1562,"date":"2026-03-09T13:12:53","date_gmt":"2026-03-09T13:12:53","guid":{"rendered":"https:\/\/meralune.com\/?page_id=1562"},"modified":"2026-03-10T15:49:39","modified_gmt":"2026-03-10T15:49:39","slug":"return-and-shipping-policy","status":"publish","type":"page","link":"https:\/\/meralune.com\/en\/return-and-shipping-policy\/","title":{"rendered":"Return and shipping policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row el_class=&#8221;global row-99 privacy grid&#8221;][vc_column][vc_empty_space height=&#8221;70px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Return and Shipping Policy Meralune<\/h1>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;70px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Company Information<\/h2>\n<p>This return policy is issued by:<\/p>\n<p><strong>Meralune BV<\/strong><br \/>\nRegistered office: Zuidervaartje 14 bus 501, 8310 Bruges<br \/>\nCompany number: 0802.867.416<br \/>\nVAT number: BE0802.867.416<br \/>\nRPR Ghent (Bruges division)<br \/>\nWebsite: <a href=\"https:\/\/www.meralune.com\">www.meralune.com<\/a><br \/>\nEmail address: <a href=\"mailto:info@meralune.com\">info@meralune.com<\/a><br \/>\nBank account: BE33 7330 7067 5846<\/p>\n<p>(hereinafter referred to as <strong>\u201cMeralune\u201d<\/strong>)<\/p>\n<hr \/>\n<h2>Returning an order<\/h2>\n<p>Are you a consumer customer and would you like to return a purchased product?<br \/>\nThis is possible if the conditions for withdrawal are met,<br \/>\nas determined in <strong>Article 8 of the General Terms and Conditions<\/strong>.<\/p>\n<p>If the conditions are met, you will receive a full refund of the order amount<br \/>\n<strong>including shipping costs<\/strong>.<\/p>\n<hr \/>\n<h2>Conditions for withdrawal<\/h2>\n<ul>\n<li>Your notice of withdrawal must reach us <strong>within 14 days after receiving the product<\/strong>.<\/li>\n<li>After notifying us of the withdrawal, you have another <strong>14 days<\/strong> to return the product.<\/li>\n<li>The product must be returned in its <strong>original condition<\/strong>.<\/li>\n<li>The right of withdrawal does <strong>not apply in certain cases<\/strong>,<br \/>\nfor example for personalised products.<\/li>\n<\/ul>\n<hr \/>\n<h2>Return shipping costs<\/h2>\n<p>The cost of returning the product is <strong>borne by the customer<\/strong>.<br \/>\nThe return shipment must also be arranged by the customer.<\/p>\n<hr \/>\n<h2>How to report a withdrawal?<\/h2>\n<p>To exercise your right of withdrawal, you can contact us via:<\/p>\n<p><a href=\"mailto:info@meralune.com\">info@meralune.com<\/a><\/p>\n<p>You may also send another clear written statement declaring<br \/>\nthat you wish to withdraw from the agreement.<\/p>\n<p>You may use the model form below for this purpose.<\/p>\n<p>We will refund the due order amount within <strong>14 days<\/strong><br \/>\nafter notification of your return, provided that the product has already been<br \/>\nreceived by us in good condition.<\/p>\n<hr \/>\n<h2>Incorrect delivery address provided?<\/h2>\n<p>Did you accidentally provide an incorrect delivery address?<br \/>\nPlease contact us as soon as possible.<\/p>\n<p>We will try to modify the order for you before it is shipped.<\/p>\n<hr \/>\n<h2>More information<\/h2>\n<p>For more information regarding your right of withdrawal, please refer to<br \/>\n<strong>Article 8 of the General Terms and Conditions<\/strong>.<\/p>\n<hr \/>\n<h2>Appendix 1 \u2013 Model withdrawal form<\/h2>\n<p><a href=\"https:\/\/meralune.com\/wp-content\/uploads\/2026\/03\/modelformulier.pdf\" target=\"_blank\" rel=\"noopener\">Download the document here<\/a><br \/>\n[\/vc_column_text][vc_empty_space height=&#8221;70px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Countries of delivery<\/h2>\n<p>Meralune can currently only deliver within <strong>Belgium<\/strong>.<\/p>\n<hr \/>\n<h2>Expected delivery time<\/h2>\n<p>Meralune does everything possible to deliver your order carefully and as quickly as possible.<\/p>\n<p>Orders are shipped within <strong>1 to 3 business days<\/strong> after order confirmation.<\/p>\n<p>You can generally expect delivery <strong>within one week<\/strong>. In the exceptional case of a delay,<br \/>\nMeralune will inform you accordingly.<\/p>\n<hr \/>\n<h2>Shipping costs<\/h2>\n<p>The listed product prices are <strong>exclusive of shipping costs<\/strong>.<\/p>\n<p>Shipping costs depend on the number of purchased products.<\/p>\n<p>The exact shipping costs are clearly displayed during checkout,<br \/>\n<strong>before the final confirmation of the order<\/strong>.<\/p>\n<p><strong>Free delivery within Belgium<\/strong> for orders from<br \/>\n<strong>\u20ac100.00 including VAT<\/strong>.<\/p>\n<hr \/>\n<h2>Delivery methods<\/h2>\n<p>Delivery is carried out by Meralune itself or by an appointed parcel carrier,<br \/>\nto the delivery address provided during the order.<\/p>\n<p>More information can also be found in <strong>Article 7 of <a href=\"https:\/\/meralune.com\/en\/general-conditions\/\">our general terms and conditions<\/a><\/strong>.[\/vc_column_text][vc_empty_space height=&#8221;64px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;global row-99 privacy grid&#8221;][vc_column][vc_empty_space height=&#8221;70px&#8221;][vc_column_text css=&#8221;&#8221;] Return and Shipping Policy Meralune [\/vc_column_text][vc_empty_space height=&#8221;70px&#8221;][vc_column_text css=&#8221;&#8221;] Company Information This return policy is issued by: Meralune BV Registered office: Zuidervaartje 14 bus 501, 8310 Bruges Company number: 0802.867.416 VAT number: BE0802.867.416 RPR Ghent (Bruges division) Website: www.meralune.com Email address: info@meralune.com Bank account: BE33 7330 7067 5846 (hereinafter&hellip;&nbsp;<a href=\"https:\/\/meralune.com\/en\/return-and-shipping-policy\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Return and shipping policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"on","neve_meta_reading_time":"","footnotes":""},"class_list":["post-1562","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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Meralune","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/meralune.com\/retour-en-verzendbeleid\/","og_locale":"en_US","og_type":"article","og_title":"Return and shipping policy - Meralune","og_description":"[vc_row el_class=&#8221;global row-99 privacy grid&#8221;][vc_column][vc_empty_space height=&#8221;70px&#8221;][vc_column_text css=&#8221;&#8221;] Return and Shipping Policy Meralune [\/vc_column_text][vc_empty_space height=&#8221;70px&#8221;][vc_column_text css=&#8221;&#8221;] Company Information This return policy is issued by: Meralune BV Registered office: Zuidervaartje 14 bus 501, 8310 Bruges Company number: 0802.867.416 VAT number: BE0802.867.416 RPR Ghent (Bruges division) Website: www.meralune.com Email address: info@meralune.com Bank account: BE33 7330 7067 5846 (hereinafter&hellip;&nbsp;Read More &raquo;Return and shipping policy","og_url":"https:\/\/meralune.com\/retour-en-verzendbeleid\/","og_site_name":"Meralune","article_modified_time":"2026-03-10T15:49:39+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/meralune.com\/retour-en-verzendbeleid\/","url":"https:\/\/meralune.com\/retour-en-verzendbeleid\/","name":"Return and shipping policy - 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